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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

View More author details

Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Creating and managing Change Management Review Activities

Review Activities in SCSM 2016 are used for approval of all the approval related steps and activities in a Change Request. This recipe will show how the different fields of a Review Activity can be configured.

Getting ready

To create Review Activities in a Change Request Template open the SCSM 2016 console and navigate to Library | Templates. Open the Change Request Service Pack Installation Template we created in the previous recipe.

How to do it...

To add a Review Activity in a Change Request or Change Request Template, follow these steps:

Click on the Activities tab in the Change Request form.
Click on + Activities.
Choose the Default Review Activity in the list of templates and click on OK.
In the Review Activity Template we fill in the Title and Description fields.
If the Line Manager of the requester should review, select the Line Manager Should Review option. If enabled, the manager of the user is discovered by the Manager attribute...