You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

SCUtils

In this section, we'll look at some solutions and tools offered by SCUtils.

SCUtils Email Connector 2016

The SCUtils Email Connector 2016 is a powerful connector for Microsoft System Center 2016 Service Manager. The connector supports all email messaging systems including Microsoft Exchange, Microsoft Office 365, IBM Lotus Domino, Gmail, Outlook.com, and so on, using IMAP/POP3 protocol.

SCUtils Email Connector 2016 has many unique features like processing signed and encrypted messages, reactivating incidents by email, allowing Active Directory group's members to vote on behalf of the group, and many others. SCUtils Email Connector 2016 can filter files smaller than a certain value like company logos, social network icons and the like that are often contained in user's email signatures to avoid generating unnecessary attachments.

For organizations that do not use Microsoft Exchange infrastructure, SCUtils Email Connector 2016 provides an effective way to integrate with...