Creating new classes
Sooner or later you are likely to come into the situation where you want to store data in your CMDB for which you are unable to find a matching class. Some examples might be monitors, mobile phones, racks, buildings, locations, cost centers, and so on. The Service Manager 2016 class model not only allows for classes to be extended, but also offers the capability to add new classes to the class model.
In this recipe, we will walk you through the steps required to create your own custom class using the Authoring Tool.
Getting ready
It is recommended that you follow the earlier recipes in this chapter to get an understanding on how the Authoring Tool works, how you seal management packs, and how the Service Manager class hierarchy works.
How to do it...
We will now use the Authoring Tool to create a new generic class named Peripheral Device to store data about monitors, scanners, and locally attached printers.
When you create a new class in Service Manager, you have to define...
