Product overview – JIRA Service Desk?

In Chapter 1, Planning Your JIRA Installation, we discussed the new JIRA 7, which was split into three separate applications called JIRA Core, JIRA Software, and JIRA Service Desk. In Chapter 6, Sample Implementation of Use Cases, we discussed some sample use cases of JIRA and in Chapter 4, Customizing JIRA for Test Management, we also looked at how JIRA can be customized for test management. Similarly, JIRA can also be configured for support requests, but in that case, only users who have a JIRA account can log in to raise requests. In cases where there is a need to have unlimited customers who can create tickets, JIRA Service Desk can be used. JIRA Service Desk does not impose any limit on the customers and it also comes with the standard features of a typical support and ticketing system.