One very straightforward way to collect user feedback is by just asking for it. Over the last few years, more and more applications have been enriched with feedback mechanisms built into the application. Other approaches that are commonly used are publishing a public roadmap and engaging with customers directly.
Asking for direct feedback
Advantages of in-product feedback
Collecting feedback in-product is a good way to get started with direct user feedback. Examples of in-product feedback are grading a specific view or action, giving a thumbs up or down, or sending a happy or sad smiley face.
Collecting in-product feedback has the following advantages:
- It is one of the easiest ways for customers to give feedback, taking virtually...
