Search icon CANCEL
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Hearing the Voice of the Customer

You're reading from   Hearing the Voice of the Customer Boost your business revenue by interpreting the customer's voice

Arrow left icon
Product type Paperback
Published in Jan 2018
Publisher
ISBN-13 9781634623315
Length 153 pages
Edition 1st Edition
Tools
Arrow right icon
Author (1):
Arrow left icon
Bill Inmon Bill Inmon
Author Profile Icon Bill Inmon
Bill Inmon
Arrow right icon
View More author details
Toc

Table of Contents (15) Chapters Close

1. Introduction FREE CHAPTER
2. 1: Value 3. 2: Source 4. 3: Technology 5. 4: Taxonomies 6. 5: Text 7. 6: Visualization 8. 7: Restaurants 9. 8: Call Centers 10. 9: Airlines 11. 10: Surveys 12. 11: Strategy 13. 12: Infrastructure 14. 13: Combinations 15. Index

In summary

A taxonomy is a classification of words. Taxonomies are extremely useful in the analysis of raw unpredictable text. When analyzing raw text, the raw text is read and each word in the raw text is used for a search of the applicable taxonomies.

Taxonomies can be divided into two classes: generic and specific. A generic taxonomy is a classification of words that are applicable to any subject and a specific taxonomy is a classification of words that are unique to an industry. Taxonomies can be found in multiple languages and exist at different levels. An n level taxonomy is a taxonomy whose depth of classification goes down an indeterminate number of levels.

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime