Chapter 11: Using ChatOps to Increase Efficiency
As DevOps engineers, we often work as part of a team of engineers that help manage a network, service infrastructure, and public-facing services. This means there are a lot of moving parts and communication that needs to occur, especially in an emergency.
ChatOps provides teams with a central interface to tooling to ask questions about current states and to interact with other DevOps tools while recording those interactions for posterity. This can improve feedback loops and real-time communication between teams and help manage incidents effectively.
One of our colleagues, Sarah Murphy, has a saying – Don't talk to the bus driver. As a release engineer for Facebook in the early days, she was responsible for releasing Facebook across their data centers. This was a high-stress and detail-oriented job that required her complete attention. Many of the engineers wanted to know if their feature or patch was being included...
