Design Support

Support is someone else’s job… or is it? The traditional separation of work function by skill set or subject matter expertise is the method for scaling services. Unfortunately, it has not worked for many years. The industry continues to leverage the non-functional model as it represents academic best practices to achieve a multiplier of results from the workforce within any organization. Interestingly, this is often referred to as the factory model. More interesting is that the factory model has moved to Just-in-Time (JIT) and will be moving to something that looks more like a three-dimensional print-on-demand where demanded. The challenge of leveraging the model to scale the industrial revolution is the gap between the 1760s and today. We are in the fourth generation, which we call Industry 4.0, and our staffing model leverages division of labor from more than 250 years ago.

All XOps models, where X can be substituted for your favorite version of operations...