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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

View More author details

Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future FREE CHAPTER

2. How Not to Build Your Next Chat and Voicebots

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

Chapter 9. Travel and E-Commerce Bots – Use Cases and Implementation

Travel and e-commerce are two great examples of industries implenting bots. Buying online or reserving our next flight or hotel is something we do very casually nowadays, via our computers and, increasingly, on our mobile phones.

I remember the first time I booked a flight on my mobile phone. It felt so strange and exciting to actually be able to complete such a complex task – end-to-end – using only my smartphone.

According to an Adobe research study, mobile holiday shopping in 2017 surpassed desktop (in the months of November and December, the amount in dollars from desktop was still higher, though, and accounted for 66% compared to 34% from mobile, which showed a 6% increase from 2016 https://techcrunch.com/2017/11/02/mobile-holiday-shopping-visits-in-u-s-will-surpass-desktop-for-first-time/). Shopping online, whether using desktop or mobile, is natural for us and has become so...

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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