Can a banking bot become a travel bot?

I believe it can and will in the future. The concept of personal assistants, such as Siri and Alexa, will expand to allow cross-application interactions and recommendations. This is a highly complicated task, but by leveraging data, and with the right classifications using AI, this could be achieved.

In the meanwhile, we can leverage cross-bot and cross-vertical learning, mostly when approaching common use cases. Some of our banking use cases are similar to our travel/flight bot use cases and even insurance use cases or enterprise internal use cases, such as ticketing systems. For example, checking on the status of <item>.

For the banking use case, it could be:

What is the status of my loan application?

For the travel bot or flight status bot, it could be:

What is the status of my hotel reservation/flight?

For the enterprise ticketing or insurance use case, it could be:

What is the status of my ticket/my claim?

While the use cases are fairly different...