Text and toning

As we outlined earlier in the book, the bot's goal is to replace human-human communication. The correspondence should be on a human level, and we went through the required parameters in this chapter as well as in previous ones.

In the next chapter, we will talk about how bots act compared to humans. What kind of "non-human" are they? What is their unique persona and how can we make the user trust them?

Before we build their personality, we should also think about how we can help our bots to understand not only the context of a conversation, but also its psychology and tone. In what emotional state is the user? Are they happy or angry? What is their tone like, based only on their text or voice?

This is called emotional intelligence. It is by far a less advanced field compared to AI, but it is one of utmost importance, especially for businesses who would like to make sure they understand the emotional status of their clients when they respond and interact with an automated solution...