Why are we building a conversational UI?
Why do we need conversational UI? What was lacking in our GUI with computers that required the development of a new UI in our lives? We mentioned in the previous chapter that conversational UI allows us to interact in quick Q&A sessions with computers, by mimicking a text or voice interaction with a friend or service provider.
In both chat and voice interaction, the goal is, once again, to make our lives easy (or at least easier than they are already). It starts with simple home capabilities, such as turning on and off the lights by talking to a device, and it can go all the way to booking flights as we drive our car, without lifting a finger. Since chat and voice are still commonly used differently, I will refer to the purpose of each separately in the following sub-sections.
Chats and chatbots
Text has become a primary interaction method between people. About 50% of adults aged 18-24 say text conversations are just as meaningful as...
