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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

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Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future FREE CHAPTER

2. How Not to Build Your Next Chat and Voicebots

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

Summary

Building cognitive conversational UI is still a very new and dynamic area. This book aimed to provide some insights, ideas, and a methodology to follow when accomplishing this thrilling task.

Looking to the future, we understand that technical progress is required to build the real HAL 9000 and this is indeed where technology innovations are heading. However, it was crucial for me to stress the importance of the non-technical aspects of building a conversational solution, and the human-related (and non-technical) obstacles that we see today and that will have to change in the future.

While the book offers a hands-on guidance for the world of conversational UI, it also seeks to stretch your thinking, so that you visualize conversational solutions in the future and what your role will be in shaping that future. If you are reading this book, you obviously believe in the future of conversational design and the fact that the journey has started, and there's no going back. I hope you have...

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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