Extended support setup

The core offering of the UiPath Support team is the production support provided to the bots executing business transactions. To enable a successful RPA operation, the UiPath Support team must constantly communicate to request or provide information to both the internal development and business teams or even the external vendor teams.

Having a good collaboration channel of communication is one of the critical indicators for the UiPath Support team to meet its objectives and improve the team’s value proposition:

Figure 2.8 – The ABC Insurance Corporation Support team collaboration

Internal support

Internal support refers to the different teams in the same organization; let’s say in the case of the ABC Insurance Corporation, the UiPath Support team will reach out to different internal teams at various points in time to request information or assistance to address an open support or monitoring request. They are...