Chapter 10: Salesforce Billing

In the quote to cash process that you have learned about so far, you have seen how the sales process progresses by creating opportunities and configuring products, prices, and quotes. Your business generates contracts, orders, amendments, and renewals as needed. Finally, an invoice needs to be sent to the customer for processing payments and recognizing revenue.

Traditional business models store invoicing, payment, and financial functionalities in a third-party system in Enterprise Resource Planning (ERP) systems. Extending these models for subscription and usage products requires a lot of customization and has its own challenges. When sales and finance are disconnected, invoices are often sent with errors. There will be a lot of manual complexities to integrate sales and finance and support new business models. Transforming the business process to subscription- and usage-based products therefore calls for a new revenue model.

Salesforce Billing...