IT service and operations management
IT service and operations, or technical management is responsible for maintaining and proactively monitoring the technical infrastructure on which IT solutions run, and helping end users of the technical infrastructure (phones, laptops, devices, software, and so on). IT service and operations includes the following services and activities:
Maintenance of basic infrastructure such as connectivity and networking, storage, devices such as smart phones, laptops, desktops, and servers
Maintenance of office automation such as client machines for employees, mail, word processing, browsers, and so on
Maintenance of middleware on which applications run such as databases, message-oriented middleware, ESBs, and so on
Advising projects with regards to IT infrastructure, capacity planning, and IT guidelines
Helping projects in the delivery of software from development to production
IT service and operations handle requests from demand management or application management...
