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You're reading from ServiceNow IT Operations Management Demystifying IT Operations Management

Product type Paperback

Published in Apr 2017

Publisher Packt

ISBN-13 9781785889080

Length 266 pages

Edition 1st Edition

Tools

OpenStack

Concepts

IT Operations

Author (1):

Ajaykumar Guggilla

View More author details

Table of Contents (9) Chapters

Preface

1. Introduction to IT Operations Management in ServiceNow

2. MID Server Essentials FREE CHAPTER

3. Configuration Management Using ServiceNow Discovery

4. Creating and Managing Dependency Views

5. Cloud Management

6. Automation Using ServiceNow Orchestration

7. Exploring Service Mapping

8. Monitoring Using Event Management

Introduction to IT Operations Management in ServiceNow

This chapter is an overview of IT Operations Management (ITOM) and it will explain the ServiceNow ITOM capabilities within ServiceNow, which include:

ServiceNow ITOM overview
MID Server
Credentials
Service mapping
Dependency views
Event management
Orchestration
Discovery
Cloud management

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Authors (1)

Ajaykumar Guggilla

Ajaykumar Guggilla is the holder of a Masters in computer applications and is certified as a Project Management Professional (PMP), Information Technology, and Infrastructure Library (ITIL) Expert, Microsoft Certified Professional, PRINCE2, and ServiceNow administrator. Ajay has 19 years' experience in the IT industry. Ajay started his career as a hardcore programmer and evolved to take on many positions at reputable organizations, including Cognizant, PwC, and Sathyam. Ajay has diversified his experience to include IT service delivery, IT infrastructure, enterprise systems, improving quality and maturity, CRM solutions, adopting service management solutions, SAP support, data center migrations, IT Service Management (ITSM)/ITIL, and ServiceNow solutions. His experience from previous job roles extends to the program manager, IT architect, process owner, process lead, director, project manager, engagement manager, process manager, reporting champion, and global production roles. Ajay has worked with fortune customers in oil and gas, chemicals, automobiles and parts, healthcare, retail, media, travel and leisure, insurance, telecommunications, banks, media and entertainment, insurance, financial services, technology, and intergovernmental organizations. His knowledge has helped many organizations in numerous ways, including defining their strategy, streamlining the service management process, optimizing cost, adhering to compliance requirements, increasing customer satisfaction, process maturity, technology adoption, infrastructure transformation and consolidation, and much more. Ajay started working with ServiceNow five years back. He has worked on different engagements in helping organizations select their service management tool, has managed ServiceNow programs, has solutioned, architected, and handled end-to-end implementations, and performed process automation and version migrations. He is passionate about working on ServiceNow and loves the product, which led him to write this book on ITOM to help individuals and organizations improve their operational excellence by implementing ITOM capabilities.

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