Understanding LDAP servers

If the LDAP server is the master source of user date, then it won't be wrong. Out of the box, Service-Now provides a built-in LDAP server, so for streamlined user access, you can integrate your company's Active Directory with Service-Now, so whoever is in the company's Active Directory is allowed to log in with their company Windows or system credentials.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

1. Open any standard web browser.
2. Type the Service-Now instance web address provided by your company in the address bar (http://{instance_name}.service-now.com).
3. Type system ldap on the left-hand side, and service now will search out the module. Now you need to click on Create New Server:
   

   System LDAP

4. You have to configure it to streamline user access, as follows:
   • Type of LDAP Server: Active Directory (You can give your own name)
   • Server...