Chapter 31. Exchanging Data – Import Sets, Web Services, and other Integrations

So far, our journey through ServiceNow has focused on configuring the platform and creating a new application with scripts, data structures, and workflow functionality. But a ServiceNow instance that doesn't exchange data, requires manual interaction every time an employee joins or leaves, or needs task information copy-pasted into another system is a ServiceNow instance not being used to its full capability.

This chapter explores how ServiceNow can make it easy to exchange data with almost any other system. There are quite a few ways to make this happen:

• Let other systems pull information using Direct Web Services with no configuration in ServiceNow
• Import and export flat files such as CSV, XML, or Excel spreadsheets manually or automatically
• Shape, control, and manage the flow of data with Import Sets and Transform Maps
• Get user and group data from Active Directory or other LDAP servers
• Utilize the MID Server to...