Common Issues to Avoid in the Continuous Improvement Phase

In the previous two chapters, we covered the activities you will be executing in the continuous improvement phase of your Salesforce program.

In this chapter, we will discuss the issues most commonly faced in the ever-lasting phase of a Salesforce program. We will also cover strategies to prevent or mitigate the issues from arising altogether.

In Chapter 5, Common Issues to Avoid in the Pre-Development Phase, you were introduced to root cause analysis, and we’ll continue using that method to dissect the common issues faced.

At the end of this chapter, you will be presented with a set of checklists that you can refer to at regular intervals to evaluate the state of your Salesforce program in the continuous improvement phase.

This chapter will cover the following main topics:

• Common issues in the continuous improvement phase and their root causes
• Evaluating the state of your Salesforce program
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