Questions to test your knowledge

You are now presented with questions about the key features of Salesforce CRM administration in the areas of Reports and Dashboards that have been covered in this chapter. The answers can be found at the end of the chapter.

Questions

We present five questions about report formats, report groupings, Conditional highlighting, dashboard components, and dynamic dashboards to verify your understanding of reports and dashboards.

Question 1 - Report formats

You have been asked to generate a list of contacts for use as a marketing mailing list. Which report type would be the most suitable for this purpose? (Select one):

a) Custom

b) Joined

c) Matrix

d) Tabular

e) Summary

Question 2 - Groupings

You have been asked to generate a report of accounts grouped by the number of employees that the account has. Which report type would be the most suitable for this purpose? (Select one):

a) Tabular

b) Joined

c) Summary

d) Matrix

Question 3 - Conditional Highlighting

Which report type...