Building the complete solution

With the many capabilities of the Content Moderator service, we are afforded many opportunities to implement moderation across several mediums. When Ocean Smart deployed a chatbot for helping with the customer experience on their website, they wanted to ensure they could keep their customers protected. They did so by implementing the Content Moderator service to help ensure that customers’ PII was protected in situations where customers shared this information in chats.

We also want to ensure that the conversations with the bot remain appropriate and are not offensive, so we also make sure offensive language is filtered. Using a chatbot is just one example, and throughout this chapter, we have discussed several other mediums where the service can be leveraged. Most services will call the API in the same way as we’ll show throughout the rest of this chapter.

In Chapter 14, we will discuss Language Understanding services and how to leverage...