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Oracle Enterprise Manager Grid Control 11g R1: Business Service Management

You're reading from   Oracle Enterprise Manager Grid Control 11g R1: Business Service Management A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and eBook

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Product type Paperback
Published in May 2011
Publisher Packt
ISBN-13 9781849682169
Length 360 pages
Edition Edition
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Toc

Table of Contents (16) Chapters Close

Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
Credits
About the Authors
About the Reviewers
www.PacktPub.com
1. Preface
1. Business Service Management: An Overview FREE CHAPTER 2. Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1 3. Modeling Groups and Systems 4. Modeling Services 5. Service Modeling Using Synthetic Transactions 6. Modeling Service Metrics 7. Service-Level Management 8. Modeling Composite Business Services 9. Real-Time Business Service Monitoring 10. Business Service Management at your Data Center

Service-level management in OEM Grid Control


OEM Grid Control provides various features to model, monitor, and manage the different aspects of service-level agreements within an enterprise. This can be achieved by configuring and monitoring the Expected Service-level (%) attribute of the service target modeled for the business service. This section describes the various concepts that are required to configure and administer the service-level management features within OEM Grid Control.

Note

Service-levels measured for a service target based on a system reflect the service-level as seen by provider. Similarly, the corresponding measurement on a service target based on a test indicates the service-level as perceived by the consumer.

Service-level rule

Service targets in OEM Grid Control have an attribute Actual Service-level (%) among other attributes such as availability, performance, and usage metrics. The Actual Service-level (%) is defined as the percentage of time during business hours a...

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