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Microsoft Dynamics 365 AI for Business Insights

You're reading from   Microsoft Dynamics 365 AI for Business Insights Transform your business processes with the practical implementation of Dynamics 365 AI modules

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Product type Paperback
Published in Mar 2024
Publisher Packt
ISBN-13 9781801810944
Length 178 pages
Edition 1st Edition
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Author (1):
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Dmitry Shargorodsky Dmitry Shargorodsky
Author Profile Icon Dmitry Shargorodsky
Dmitry Shargorodsky
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Toc

Table of Contents (18) Chapters Close

Preface 1. Part 1: Foundations of Dynamics 365 AI
2. Chapter 1: Introduction and Architectural Overview of Dynamics 365 AI FREE CHAPTER 3. Chapter 2: Microsoft Dynamics 365 AI Architecture and Foundations 4. Part 2: Implementing Dynamics 365 AI Across Business Functions
5. Chapter 3: Implementing Dynamics 365 AI for Sales Insights 6. Chapter 4: Driving Customer Service Excellence with Dynamics 365 AI 7. Chapter 5: Marketing Optimization with Dynamics 365 AI 8. Chapter 6: Financial Analytics with Dynamics 365 AI 9. Part 3: Advanced Applications and Future Directions
10. Chapter 7: Leveraging Generative AI in Dynamics 365 11. Chapter 8: Harnessing MS Copilot for Enhanced Business Insights 12. Chapter 9: “Virtual Agent for Customer Service” in the Context of MS Copilot and Microsoft Dynamics 13. Chapter 10: Fraud Protection with Dynamics 365 AI 14. Part 4: Looking Ahead
15. Chapter 11: Future Trends and Developments in Dynamics 365 AI 16. Index 17. Other Books You May Enjoy

Driving Customer Service Excellence with Dynamics 365 AI

In this chapter, we embark on a comprehensive exploration of Dynamics 365 AI’s capabilities in redefining customer service in modern business operations. It delves deeply into how AI integration is enhancing the efficiency and effectiveness of customer interactions, a crucial aspect of maintaining competitive edge and customer loyalty in today’s market.

The chapter commences with a detailed look into Enhancing customer experience with virtual agents and chatbots. This section is dedicated to understanding how Dynamics 365 AI deploys these advanced tools to handle various customer service tasks. It examines the sophisticated algorithms that enable virtual agents and chatbots to provide instant, accurate responses and manage high-volume customer inquiries. The focus here is not just on the functionality of these AI-driven tools but also on their design and deployment strategies, user experience, and the overall...

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