Mapping Phone System features to requirements
Microsoft Teams Phone System provides a broad array of features that can be used to meet the requirements of most organizations. You can use the following table to map Teams Phone System features and capabilities to both business and licensing requirements:
|
Phone System feature |
Business requirement |
Licensing requirement |
|
Calls to the Public Switched Telephone Network (PSTN) |
Make and receive normal phone calls to the PSTN. |
A Teams Phone System license and then either Calling Plans, Operator Connect, or Direct Routing enabled |
|
Auto attendants |
Provide an Interactive Voice Response (IVR) system, allowing callers to navigate to the appropriate recipient. |
Teams Phone System, a Teams Resource... |
