Summary
In this chapter, you created the process model, the second part of the application's foundation. You learned about the BPMN, Five-Whys, Ishikawa, and SIPOC methodologies. And you learned how to approach a software-driven and task-driven process implementation project. The case management theses are excellent guidance for discussions with stakeholders and certain aspects of the implementation.
In the next chapter, we will discuss what makes great user interfaces, the third and last building block in your application's foundation.
