Working together with robots
In the context of workflow automation, the purpose of RPA bots is to help human workers to simplify or automate their tasks. There are typically two approaches to incorporating the use of robots into a Workflow solution:
- Robots claiming tasks as humans: This is the least intrusive approach. In this approach, we will use the desktop automation capabilities of RPA bots to log into the IBM Workplace, launch a workflow, claim tasks, and work on them as if they are human workers. For auditability purposes and to better differentiate whether the work is performed by a bot or a human, it is better to establish a unique identity for the bots so we can find out later whether the tasks are performed by a bot or by a human. We can just add the bot identities as members of the teams.
- Calling robots as external services: IBM RPA provides a REST API to launch robots directly or using a bot process. In this approach, we will have to adjust the workflow definition...
