Summary

In this chapter, we discussed operations management and how this is changing due to digital transformations and the implementation of DevOps. First, we looked at the roles and responsibilities of operations and the different operational service management processes. We also discussed some trends that will impact operations in the near future. The overall conclusion we attained is that the role of ops will change, mainly because of digital transformation and the implementation of agile and DevOps. To become agile, we need operators to be able to focus on their distinctive tasks. We then discussed a demarcation model with product ops and platform ops.

Next, we learned how the architecture will change to become a more event-driven architecture and what the position of ops will be here. Ops will need to have a single pane of glass view, overseeing and even predicting events in the full chain so that proactive measures can be taken. This is what level 3 describes in the operations...