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Dynamics 365 Application Development

You're reading from Dynamics 365 Application Development Master professional-level CRM application development for Microsoft Dynamics 365

Product type Paperback

Published in Jan 2018

Publisher

ISBN-13 9781788399784

Length 418 pages

Edition 1st Edition

Tools

Dynamics 365

Concepts

Application Development

Authors (2):

Deepesh Somani

Nishant Rana

View More author details

Table of Contents (14) Chapters

Preface

1. Customize Application Navigation

2. Design Apps Using App Module Designer FREE CHAPTER

3. Define Processes Using Visual Process Designer

4. Define Business Rules Using Business Rule Designer

5. Creating Custom Business Apps

6. Automate Business Processes Using Microsoft Flow

7. Develop Apps using Web API

8. Leverage Azure Extensions in Dynamics 365

9. Using Editable Grids in Apps

10. Configure Microsoft Cognitive services

11. Train the Users through Learning Path

12. Other New Features in Dynamics 365

13. Other Books You May Enjoy

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Summary

In this chapter, we covered an overview of Microsoft Cognitive Services and how to use Text Analytics API for suggesting knowledge articles, similar cases, and documents in Dynamics 365.

In Chapter 11, Train the Users Through Learning Path, we will look at the Learning Path authoring, which allows us to create our own custom Help experience for our Dynamics 365 users. Through this new feature, we can reduce training time and costs and make users more productive using Dynamics 365.

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Authors (2)

Deepesh Somani

Deepesh Somani

Deepesh Somani is a Microsoft Dynamics CRM architect/practice lead at Dynamisity and a corporate trainer. He has been a Microsoft MVP awardee since 2015 and was recognized as one of the top 50 CRM bloggers in 2019 by Feedspot. He has developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads and 4.4 rating on the Play Store. He is experienced in working in different domains with teams from many countries and multinational companies and has authored two other Packt books.

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Rana

Rana

Himani Rana is a senior data scientist and has been working as database developer and MicroStrategy specialist for multinational companies since 2007. She is currently pursuing her PhD in data mining and big data. She completed her master's in data mining and vehicular ad hoc networks. She has to her credit the following publication: http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=6557928. Himani possesses in-depth knowledge of Business Intelligence and big data technologies. She specializes in insurance and financial data analysis because of her Chartered Insurance Professional (CIP) designation. In addition, she was a committee member and reviewer of Information Systems, Technology and Management (http://www.springer.com/gp/book/9783642291654) and 2011 Third International Conference on Advanced Computing (ICoAC) (http://ieeexplore.ieee.org/xpl/mostRecentIssue.jsp?punumber=6156880).

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