Summary

In this chapter, we reviewed the importance of the customer feedback loop in delivering a great customer experience and fueling the prioritization of the right products and features for the continuous improvement of APIs. We learned about designing scalable support channels for API products and the various teams that you partner with in the process. We also learned to tie the maturity of APIs to the level of support that a customer can expect and also how this expectation must be communicated to customers.

Now that you understand the value support data can bring to the product development process and the metrics that can be used to measure the supportability of a product, you can use these channels to better understand the customer journey and evaluate customer experience metrics.

In Part 1, we looked at all the aspects of being an API product manager and building API products that grow and scale. In the following chapters, we will start to look at the developer journey...