Summary

Conversational chat and voice interactions are starting to play a part in our everyday lives. Use cases from different industries resemble each other in their flow and business logic, and I believe that we can agree that, to some extent, our experience of building a banking bot can serve us when building a travel bot and many other vertical-related bots.

In this chapter, we learned that focusing on the right use cases, and combining them with a conversational user experience, is crucial for the success of a chatbot or voicebot. Looking into the various implementation methods in the financial sector, we also saw that the deployment focus still circles around the in-app experience, and not necessarily on leveraging external devices and mediums.

Larger companies continue to invest many resources and efforts into developing and bringing proprietary AI-conversational solutions to the market. The focus is on self-learning solutions that understand users and react to them in the same way...