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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

View More author details

Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future

2. How Not to Build Your Next Chat and Voicebots FREE CHAPTER

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

Amazon Echo? Alexa? Google Home? Actions? What does it all mean?!

We have talked about voice applications and voice-enabled devices, but before we continue our drilldown, let's start with a quick overview to better understand the various terms and solutions that are available on the market today. We will start with Amazon's products and then talk about Google's products, and we will devote a short section to Apple's HomePod as well.

Amazon Echo

Amazon Echo, frequently shortened and referred to as Echo, is a brand of smart speakers developed by Amazon. Some reports state that Amazon has been developing Echo devices since 2010, as part of its first attempts to expand its device portfolio beyond the Kindle (https://en.wikipedia.org/wiki/Amazon_Echo).

The first-generation Amazon Echo, released in 2015, consists of a 23.5 cm tall cylinder speaker, with a seven-piece microphone array, and it requires a wireless internet connection to work. In the default mode, the device listens to all speech, monitoring...

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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