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Troubleshooting Citrix XenApp??
Troubleshooting Citrix XenApp??

Troubleshooting Citrix XenApp??: Identify and resolve key Citrix XenApp® issues using trusted troubleshooting and monitoring techniques

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Troubleshooting Citrix XenApp??

Chapter 2. Understanding the Citrix® Components

In this chapter, you will understand the individual components and interactions required for a successful XenApp environment, which will aid in troubleshooting and finding the source of issues.

The following topics will be covered in this chapter:

  • Identifying components and roles
  • Understanding components and how they interact
  • Communication channels

Identifying components and roles

As of XenApp 7.5/7.6, there are several components we need to take into consideration when troubleshooting issues. Citrix administrators who have worked with previous versions of XenApp will find that some of the components have changed significantly after XenApp was moved to the FlexCast Management Architecture (FMA). With the older Independent Management Architecture (IMA) being dropped in favor of FlexCast, some of the core concepts have changed; farms are now called delivery sites, delivery controllers have replaced zone and data collectors, and worker groups have been replaced by session machine catalogs and delivery groups. The Citrix data store, which previously would use Microsoft Access database, is now a proper Microsoft SQL Server database.

We will discuss the following components of a XenApp site:

  • Database
  • Delivery controller
  • License server
  • Studio
  • Virtual delivery agent
  • Hypervisor
  • StoreFront
  • Receiver
  • NetScaler Gateway

The database component

A major rewrite...

Component interaction

To understand how the different XenApp/XenDesktop components interact, it is important to first understand the XenDesktop FlexCast Management Architecture (FMA) and the easiest way to do this is to highlight the main steps taken when starting a published application or desktop.

The following steps assume XenDesktop 7.5/7.6 is used together with Citrix StoreFront and/or NetScaler Gateway. The scenario where web interface is used instead of StoreFront is not taken into account:

  1. The user initiates the connection using Citrix Receiver or a browser; ports 80 or 443 are used for the communication. The connection is made to the StoreFront or to the NetScaler Gateway if the user is external.

    If the user is authenticating against a NetScaler Gateway (an external user), then the NetScaler validates the user against Active Directory using port 389 and forwards the validated user credentials to the Citrix StoreFront on port 443.

  2. StoreFront will authenticate the user by connecting...

Communication channels

While XenDesktop/XenApp uses a large number of ports to communicate between components, the most common ones are:

  • Ports 80/443 used by Receiver to connect to StoreFront
  • Port 1494 when the ICA/HDX protocol starts
  • Port 2598 for Session reliability (if enabled)
  • Ports 80/8080/443 for the XML service and 2513 for the Citrix Management console

The following table illustrates the complete list of ports used by XenApp/XenDesktop 7.5 and later:

Source

Description

Type

Port (s)

Details

User (External)

NS Gateway

Internal Network through

TCP

443

 

User (Internal)

StoreFront

TCP

80/443

Connecting to the Store or Receiver for the website hosted on the StoreFront server.

Delivery Controller

Active Directory

TCP

389/636

 

Delivery Controller

Microsoft SQL Server

TCP

1433

 

Delivery Controller

Citrix License Server

TCP

2700/7279

 

Delivery Controller

XenServer

TCP

80/443

 

Delivery Controller

Microsoft SCVMM Server

TCP

8100

Communication...

Summary

In this chapter, we identified the components that are part of the XenDesktop/XenApp infrastructure and briefly discussed the role of each component in a site deployment and how they interact with each other.

To better understand where each component is used, we described the process of starting a published application and how each component comes into play.

We discussed the two main scenarios—accessing resources in an internal network and accessing resources externally using NetScaler Gateway.

We mentioned the communication channels (protocols and ports) used by the main components such as Receiver, the ICA/HDX protocols, and we provided the full list of ports and protocols used by the XenDesktop/XenApp services.

In the next chapter, we will discuss specific issues around XenApp/XenDesktop and StoreFront and learn how to identify and resolve them.

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Key benefits

  • Understand the key troubleshooting methodologies when working with XenApp 7.5 version and above
  • Uncover effective tips and techniques to solve real-world XenApp® infrastructure problems
  • This is a fast-paced guide to developing key troubleshooting and problem resolution skills you can put to use in a Citrix environment

Description

Citrix XenApp® is an application virtualization product from Citrix. It allows users to connect to their corporate applications from various computer systems and even mobile devices. XenApp® has grown into a complex software with ever-expanding infrastructures in place. Together with tight integrations with other systems such as Terminal Services, Active Directory, and other third-party authentication services, troubleshooting XenApp® has become more complicated. This book teaches you how to approach troubleshooting complex issues with XenApp® deployments and understand the problem, find a fix or workaround, determine the root cause, and apply corrective steps wherever applicable. The book progresses to give you an idea about the many supportive components that play an important role in XenApp’s application delivery model and should be considered while troubleshooting XenApp® issues. It also shows you standard troubleshooting processes so that you can resolve complex XenApp® issues in a mission critical environment. By the end of this book, you will see how and where to use supportive components that help minimize XenApp® issues. Also, we’ll explain various tools that can be useful when monitoring and optimizing entire application and desktop delivery model.

Who is this book for?

This book is for Citrix Administrators or Citrix Engineers who are currently managing Citrix XenApp® in a production environment and want to learn how to troubleshoot XenApp® issues in the shortest possible time. It is assumed that you have a basic understanding of XenApp’s components and how to implement and manage a XenApp® infrastructure.

What you will learn

  • Get to know about troubleshooting methodologies and perform a root cause analysis of the problem
  • Understand the individual components and interactions required for a successful XenApp environments
  • Identify and troubleshoot issues around the core Citrix components
  • Identify XenApp® components and their roles and learn how they interact with the communication channels
  • Gain tips and tricks to optimize Citrix deployments
  • Monitor and optimize the XenApp® environment
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Product Details

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Publication date, Length, Edition, Language, ISBN-13
Publication date : Dec 29, 2015
Length: 118 pages
Edition : 1st
Language : English
ISBN-13 : 9781785283789
Vendor :
Citrix
Languages :

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Product Details

Publication date : Dec 29, 2015
Length: 118 pages
Edition : 1st
Language : English
ISBN-13 : 9781785283789
Vendor :
Citrix
Languages :

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Table of Contents

6 Chapters
1. Basic Troubleshooting Methodology Chevron down icon Chevron up icon
2. Understanding the Citrix® Components Chevron down icon Chevron up icon
3. Troubleshooting XenApp® Issues Chevron down icon Chevron up icon
4. Troubleshooting Other Issues Chevron down icon Chevron up icon
5. Monitoring and Optimizing Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

Customer reviews

Rating distribution
Full star icon Full star icon Full star icon Full star icon Full star icon 5
(5 Ratings)
5 star 100%
4 star 0%
3 star 0%
2 star 0%
1 star 0%
ruben Mar 09, 2016
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This is an excellent book it covers all the necessary for working with your projects. This book teaches you how to approach troubleshooting complex issues with XenApp® deployments and understand the problem, find a fix or workaround, determine the root cause, and apply corrective steps wherever applicable. The book progresses to give you an idea about the many supportive components that play an important role in XenApp’s application delivery model and should be considered while troubleshooting XenApp® issues. It also shows you standard troubleshooting processes so that you can resolve complex XenApp® issues in a mission critical environment.
Amazon Verified review Amazon
Mateo Spencer Jan 19, 2016
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I helped technically review this book and found that it to be very useful. I have setup Citrix XenApp in a lot of different environments for a lot of different places and believe that this resource guide includes many of the steps that I utilized along the way to troubleshoot different problems that I encountered.
Amazon Verified review Amazon
Perry Nally Mar 02, 2016
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Great insight and steps to common and not-so-common troubleshooting. Good reference guide. It contains everything from communication ports to app layer interaction. Lists each component and possible issues each one could have with common troubleshooting for each.
Amazon Verified review Amazon
Craig Gilbert Mar 10, 2016
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This book is an excellent resource for beginners to XenApp and experts alike. It covers common troubleshooting concepts and also delves into the inner workings on XenApp giving you all the tools you need to properly troubleshoot any issues that could arise in your XenApp projects or existing environment. Along with covering XenApp specific issues, the book also touches on potential issues you may run in to with other applications that XenApp interacts with such as SQL Server.
Amazon Verified review Amazon
SuJo Feb 27, 2016
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Great coverage on Citrix XenApp, I used XenServer extensively and this book really helps in a pinch. If you're looking for support and unwilling to pay the high rates, then this book will help you out a lot if you're willing to put for the effort. I highly recommend this book to anyone who is not afraid to get hands on. Application performance, refactoring, and monitoring are all covered nicely with this title as well.
Amazon Verified review Amazon
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