Best Practices for Designing Conversational AI
Before we dive into some of the best practices, we will go over two quick points. We are only covering the most important ones and there are excellent materials and books available for a more in-depth study. Second, you will encounter situations where these tips might need to be ignored – this may include delivery pressures and resource constraints, but they may just be wrong due to advances in technologies. However, we need to be aware of the potential technical debt that can be created and document them somewhere for future reference. A few best practices are as follows:
- When thinking about bots, think Search, not a single question-answer session. This requires a little thought — the bot should want to understand what the user wants and participate in an iterative collaborative interaction to facilitate what the user is looking for. For example, a user might ask "How much money do I have?" and you can...
