Trends in Energy and Utilities (E&U)
The IT landscape of energy and utilities is becoming more and more digital. However, there is not yet a clear consensus on digital transformation objectives, such as the desire to embed customer experience at the heart of the business strategy and the need to deliver operational improvements.
Key drivers to smart energy services trends include the following:
- Continued industry restructuring (demand side participation)
- Fast-paced smart initiatives: smart grid technology and smart meter installations
- Real-time grid analytics, digitization helping utilities interact with customers effectively and efficiently
- Energy savings through online campaigns and electronic channels
- Online customer interaction and social network collaboration
- Analyzing the consumer's behavioral patterns and quickly addressing the issues through the use of social networking and online interaction
- Challenge of meeting the renewable energy management targets
- Hitting the 2030 target of...
