Index

As this ebook edition doesn't have fixed pagination, the page numbers below are hyperlinked for reference only, based on the printed edition of this book.

A

access-control list (ACL) 108

access controls

managing 150

access roles

managing 151

AI/ML capabilities, ServiceNow platform 190

predictive intelligence 190

AI Search 214

configuring 214

application programming interface (API) 110

architecture documentation 153

artificial intelligence (AI) 186

versus machine learning (ML) 186

asset optimization 14

asset, defining 14

Hardware Asset Management 15

metrics 16, 17

prerequisites 14

scope 15, 16

Software Asset Management (SAM) 15

asset utilization

implementation 56

limitations 52

optimizing 51, 52

ServiceNow transformation 53

asset utilization, implementation

asset management process, defining 56, 57

asset management scope on value area, defining 57, 58

transformation...