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ServiceNow for Architects and Project Leaders

You're reading from   ServiceNow for Architects and Project Leaders A complete guide to driving innovation, creating value, and making an impact with ServiceNow

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Product type Paperback
Published in Dec 2022
Publisher Packt
ISBN-13 9781803245294
Length 252 pages
Edition 1st Edition
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Authors (2):
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David Zhao David Zhao
Author Profile Icon David Zhao
David Zhao
Roy Justus Roy Justus
Author Profile Icon Roy Justus
Roy Justus
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Toc

Table of Contents (17) Chapters Close

Preface 1. Part 1 – Pursuit of Value
2. Chapter 1: Understanding the Value of ServiceNow FREE CHAPTER 3. Chapter 2: Recognizing and Avoiding Value Traps 4. Chapter 3: Capturing Value from your Implementation 5. Chapter 4: Planning an Implementation Program for Success 6. Part 2 – The Checklist
7. Chapter 5: Securing Your ServiceNow Instances 8. Chapter 6: Managing Multiple ServiceNow Instances 9. Chapter 7: Designing Effective Processes at Scale 10. Chapter 8: Platform Team Processes, Standards, and Techniques 11. Part 3 – From Success to Innovation
12. Chapter 9: Effectively Operating ServiceNow 13. Chapter 10: Artificial Intelligence in ServiceNow 14. Chapter 11: Designing Exceptional Experiences 15. Index 16. Other Books You May Enjoy

Designing Effective Processes at Scale

One of the most powerful capabilities of the ServiceNow platform is its ability to help an organization structure, standardize, and automate its processes. In this chapter, we provide an overview of the platform’s automation capabilities and share some considerations around how to leverage them in a scalable and maintainable manner.

This chapter is divided into two major sections:

  • An overview of ServiceNow’s process automation capabilities and archetypes
  • Designing process automation using platform building blocks and data

By the end of the chapter, you will be well equipped to spot opportunities where ServiceNow can be used to deliver organizational value and understand what you can do to estimate the complexity of the effort. You will also become familiar with the building blocks with which you can create the value-enabling process automation at your organization.

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