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ServiceNow for Architects and Project Leaders

You're reading from   ServiceNow for Architects and Project Leaders A complete guide to driving innovation, creating value, and making an impact with ServiceNow

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Product type Paperback
Published in Dec 2022
Publisher Packt
ISBN-13 9781803245294
Length 252 pages
Edition 1st Edition
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Authors (2):
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David Zhao David Zhao
Author Profile Icon David Zhao
David Zhao
Roy Justus Roy Justus
Author Profile Icon Roy Justus
Roy Justus
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Toc

Table of Contents (17) Chapters Close

Preface 1. Part 1 – Pursuit of Value
2. Chapter 1: Understanding the Value of ServiceNow FREE CHAPTER 3. Chapter 2: Recognizing and Avoiding Value Traps 4. Chapter 3: Capturing Value from your Implementation 5. Chapter 4: Planning an Implementation Program for Success 6. Part 2 – The Checklist
7. Chapter 5: Securing Your ServiceNow Instances 8. Chapter 6: Managing Multiple ServiceNow Instances 9. Chapter 7: Designing Effective Processes at Scale 10. Chapter 8: Platform Team Processes, Standards, and Techniques 11. Part 3 – From Success to Innovation
12. Chapter 9: Effectively Operating ServiceNow 13. Chapter 10: Artificial Intelligence in ServiceNow 14. Chapter 11: Designing Exceptional Experiences 15. Index 16. Other Books You May Enjoy

Planning an Implementation Program for Success

No matter how much you know about what value you wish to capture and what objectives you would like to achieve, a program is only successful if you execute it properly.

This chapter takes a thorough look at the various dimensions to consider when planning your program implementation, the common failure scenarios (and how to avoid them), and the roles each member of the implementation team should play (or not play). You will come to see that a successful implementation is never about how spectacularly the project solved a single problem or decisively made a single decision. Instead, successful projects are constructed from a combination of clear vision, clear plans, and checks and balances. In this chapter, we will cover the following:

  • Defining the scope of the project
  • Planning the release and release activities
  • Structuring the implementation team
  • Governance
  • Value management

We will see how these activities...

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