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You're reading from ServiceNow: Building Powerful Workflows Automating IT Service Management

Product type Course

Published in Aug 2017

Publisher Packt

ISBN-13 9781788628730

Length 1330 pages

Edition 1st Edition

Languages

JavaScript

Tools

ServiceNow

Concepts

IT Service Management

Authors (3):

Tim Woodruff

Martin Wood

Ashish Rudra Srivastava

View More author details

Table of Contents (39) Chapters

Title Page

Credits

Preface

1. Module 1 FREE CHAPTER

Learning ServiceNow

2. The Interface

3. Lists and Forms

4. UI Customization

5. Understanding Data and Relationships

6. Tasks and Workflows

7. UI and Data Policies

8. User Administration and Security

9. Introduction to Scripting

10. The Server-side Glide API

11. The Client-side Glide API

12. Server-side Scripting

13. Client-side Scripting

14. Debugging

15. Pro Tips

16. Module 2

ServiceNow Cookbook

17. Getting Started with Service-Now

18. Performing Core Configuration and Management Tasks

19. Building Data-Driven Application

20. Configuring Alerts and Notifications

21. Building and Configuring Reports

22. Creating and Configuring Workflow Activities

23. Auditing and Diagnosing Service-Now

24. Module 3

Mastering ServiceNow

25. ServiceNow Foundations

26. Developing Custom Applications

27. Server-Side Control

28. Client-Side Interaction

29. Getting Things Done with Tasks

30. Events, Notifications, and Reporting

31. Exchanging Data – Import Sets, Web Services, and other Integrations

32. Securing Applications and Data

33. Diagnosing ServiceNow – Knowing What Is Going On

34. Packaging with Applications, Update Sets, and Upgrades

35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

36. Bibliography

Upgrading ServiceNow

ServiceNow has a quite unique upgrade capability due to its cloud-based, single-tenant architecture. Releases happen more frequently in ServiceNow than boxed software, with new functionality being released twice a year. However, unlike multi-tenancy architectures, the customer is more in control of when and how often each upgrade occurs.

The release roadmap and methodology that ServiceNow follows is constantly being refined, but as of 2016, the following strategy applies:

Category	Example name	Contains	Frequency
Feature release	Calgary, Dublin, Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta	New functionality and many fixes	Twice a year
Patch release	Patch 1	Includes all previous patches and hotfixes as a bundle. It should not contain new functionality.	As needed
Hotfixes	Hotfix 1	Fixes for a specific bug or issue	As needed

Note

The product documentation contains release notes for each version. The Helsinki release notes are at https://docs.servicenow.com/bundle/helsinki-release-notes...