Finding RPA opportunities

To run an organization, you need the two most important things—people and processes. Without these, no organization can function properly. A process is made by the people, for the people, and from the people. This makes them best buddies. But sometimes, processes do get boring. No one wants to work on a boring process, but just because we think a process is unexciting does not mean we simply replace it with an exciting or fun process. We look for other ways to get the work done and not have to deal with boredom. There is a solution to this pandemic-like problem—it is called automation. Automation helps you get away from a boring process and move the people who were working on or managing that process repeatedly to more exciting work.

Now, the question is, how can we identify what is boring? The process is not going to tell us anything. It is the people who work on those processes that will. This gives us a starting point, which is to do some...