Incident Management and Response
Incident management and response involves everything that is needed to investigate any identified incident within your environment. Once an incident has been determined, the incident management and response protocols will need to be invoked.
This process can become complex depending on the severity, impact, and magnitude of the incident. The key to more efficient incident management and response is having a well-documented repository of all processes and procedures to ensure the identified incident can be resolved as quickly as possible.
Incident Handling and Severity
An important component of your SOC operations is the ability to track all the incidents and manage them efficiently from beginning to end. To accomplish this, you are going to need a ticketing system to handle all your incidents efficiently. The least-resistant path to enabling this functionality will most likely be through your current ticketing system within your IT function...
