The importance of defining good metrics
At the end of the previous chapter, we introduced the concept of metrics, why they are important, and why they should be defined beforehand. Defining good metrics will help us track the success of our hunting team, restructure or rethink our processes when necessary, and also share all that information with the executives to secure the team's funding. Metrics can be a warning mechanism to detect that something is not going quite right and that we should rethink the direction we are going in, helping us make informed decisions by comparing actual results against the expected performance. This is why you should review your metrics after performing your hunts.
Let's go back to the definition of metric: A metric is the measurement of a specific attribute or behavior of interest. But, as we mentioned in the previous chapter, metrics can be qualitative or quantitative too. When talking about measures, there are two concepts taken from...