Service-level management in OEM Grid Control

OEM Grid Control provides various features to model, monitor, and manage the different aspects of service-level agreements within an enterprise. This can be achieved by configuring and monitoring the Expected Service-level (%) attribute of the service target modeled for the business service. This section describes the various concepts that are required to configure and administer the service-level management features within OEM Grid Control.

Note

Service-levels measured for a service target based on a system reflect the service-level as seen by provider. Similarly, the corresponding measurement on a service target based on a test indicates the service-level as perceived by the consumer.

Service-level rule

Service targets in OEM Grid Control have an attribute Actual Service-level (%) among other attributes such as availability, performance, and usage metrics. The Actual Service-level (%) is defined as the percentage of time during business hours a...