You're reading from Optimizing Salesforce Industries Solutions on the Vlocity OmniStudio Platform Implementing OmniStudio best practices for achieving maximum performance

Product type Paperback

Published in Apr 2024

Publisher Packt

ISBN-13 9781835468470

Length 278 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Management

Author (1):

Dmitri Khanine

View More author details

Table of Contents (18) Chapters

Preface

1. Part 1:The Platform Overview FREE CHAPTER

2. Chapter 1: Understanding the Vlocity OmniStudio Platform

3. Chapter 2: A Sample Application

4. Part 2: Getting to Know the Tools

5. Chapter 3: Evaluating the Performance of an OmniStudio Implementation

6. Chapter 4: An Introduction to Load Testing

7. Chapter 5: Tracking Code Changes and Deployment

8. Part 3: Best Practices for Improving Performance

9. Chapter 6: Options for Async Execution

10. Chapter 7: Understanding Caching

11. Chapter 8: Non-Selective Queries and Data Skew

12. Chapter 9: Improving the Performance of the Service Layer

13. Chapter 10: Improving the Performance of the Presentation Layer

14. Chapter 11: DataRaptor Formula Performance Considerations

15. Chapter 12: OmniStudio Performance Anti-Patterns

16. Index

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Exploring the OmniStudio Tracking Service

The OmniStudio Tracking Service saves details of user actions across various components of the OmniStudio platform: OmniScripts, FlexCards, Integration Procedures, and more. The data includes the time taken by actions as well as the data outcomes. This allows you to monitor application performance, data integrity, and other important statistics.

I like the OmniStudio Tracking Service because it writes data to the Vlocity Tracking Entry object so that we can then analyze it and take action when errors are logged. Let’s see how to enable and configure the Tracking Service.

Enabling tracking for OmniStudio

To enable the OmniStudio Tracking Service to begin tracking, go to Setup> Omni Interaction Configuration, and then click on New Omni Interaction Configuration.

Enter one of the following event triggers in the Name field depending on what you would like to track: