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Mobile Security: How to Secure, Privatize, and Recover Your Devices

You're reading from Mobile Security: How to Secure, Privatize, and Recover Your Devices Mobile phones and tablets enhance our lives, but they also make you and your family vulnerable to cyber-attacks or theft. This clever guide will help you secure your devices and know what to do if the worst happens.

Product type Paperback

Published in Sep 2013

Publisher Packt

ISBN-13 9781849693608

Length 242 pages

Edition 1st Edition

Concepts

Information Security

Table of Contents (21) Chapters

Mobile Security: How to Secure, Privatize, and Recover Your Devices

Credits

Foreword

About the Authors

About the Reviewers

www.PacktPub.com

Preface

1. Living in a Mobile World FREE CHAPTER

2. Users and Mobile Device Management

3. Privacy – Small Word, Big Consequences

4. Mobile and Social – the Threats You Should Know About

5. Protecting Your Mobile Devices

6. Support and Warranty Insurance

7. Baby Boomers, Teens, and Tweens

8. Getting Your Life Back After You've Been Hacked

IBM Notes Traveler

Mobile Device Management

Tips to Help You Protect Your Mobile Device

Mobile Acceptable Use Policy Template

The History of Social Networking, the Internet, and Smartphones

The Internet

Index

Summary

In this chapter, we discussed how to get your device serviced in the event of a significant malfunction. Topics covered include the following:

Bring Your Own Device (BYOD) and device malfunctions
Service Level Agreements and how they matter to you
Customer support systems: phone, SMS, or chat
The three types of smartphone device malfunctions: hardware, operating system, and application
Steps to take before calling customer support
Steps to take while "on the line" with customer support
Different types of warranty products, including extended warranties
How to best determine which warranty applies to your malfunction

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