Sales Cloud Einstein provides sales forecasting and predictive analysis for data. Companies that are into sales spend huge amounts of time and effort on sales forecasting and prediction. Sales Cloud Einstein predictions are more accurate and hence increase the productivity of sales teams. It is very important for a business to satisfy their customers to earn their loyalty. A great service experience impresses the customer, and with Service Cloud Einstein we can achieve this. This chapter is completely practical. In this chapter, we are going to cover the following topics:
- Building a complete dashboard for services
- Connecting static steps to dashboard components
- Dashboard Inspector
- Einstein custom actions
