Creating mail handlers to process incoming e-mails
JIRA is not only able to send e-mails to users, but also to poll and process e-mails. It can also create issues, or add comments to the existing issues. When set up correctly, this can be a powerful way to let your users interact with JIRA.
In this recipe, we will set up JIRA to poll incoming e-mails so that it can create new issues and add comments to the existing issues. This is useful in a help-desk scenario where customers can write e-mails to the company's support e-mail address, and let JIRA automatically create issues from them.
Getting ready
Since JIRA will be polling e-mails from an inbox, you need to have its connection details, including the following:
The protocol it supports (for example, POP or IMAP)
Authentication details
How to do it...
The first step to configure JIRA for processing incoming e-mails is to set up the inboxes that JIRA will use to poll the e-mails from:
Navigate to Administration | System | Incoming Mail.
Click on...
