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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE 2. Implementation Methodology FREE CHAPTER 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Testing and User Training Planning

This chapter will help you understand how to prepare a test plan document and what common sections are included. We will discuss the different options for testing Dynamics 365 CE, such as manual or automated testing. You will also learn the difference between manual testing and automated testing. Later, we will discuss User Acceptance Testing (UAT) and how to perform it. Finally, we will discuss how to prepare an end user training plan and how to conduct end user training to make the implementation of Dynamics 365 CE successful.

The main topics that we are going to discuss in this chapter are as follows:

  • Preparing a test plan
  • Conducting manual testing
  • Conducting automated testing
  • Conducting UAT
  • Preparing an end user training plan
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