Troubleshooting tips

Update Installers can sometimes be problematic and often it is hard to deduce the root cause of a fix pack installation failing. The obvious reason for failure is often the amount of disk space left on the filesystem, folder permissions and environment variables, namely system paths. However, there are a few other kinds of errors that are less intuitive. The following is a list of the common problems and their solutions, to help you with problem-solving upgrade failures:

Problem: Silent Install

When using the silent option of installing a fix pack, the installer may not accurately report the root cause of a failed installation in the logs.

Resolution: Silent Install

You can opt to try a graphical installation. Using the manual install approach can often shed light on errors that are reported in the GUI, but not in the silent installer.

Problem: GUI Install

Launchpad installation wizard will not start or fail when using GUI.

Resolution: GUI Install

Problems starting the launchpad...