Managing XenApp sessions

Administrators and help desk specialists interact with sessions by resetting, disconnecting, logging off sessions, shadowing, or sending messages to users.

Detailed information to provide permissions to manage sessions on Citrix AppCenter Console (or Citrix Delivery Services Console in XenApp 6.0) is provided in the section Managing Citrix Administrators in Chapter 5, Using Management Tools.

Disconnecting, resetting, and logging off sessions

William can log off users or reset a user's active or disconnected session.

Resetting a session terminates all processes that are running in that session. He can reset a session to remove the remaining processes in the case of a session error or sometimes because users left the sessions open. However, resetting a session can cause applications to close without saving data.

When he resets a disconnected session, the Session State shows Down. When he refreshes the console or when the next automatic refresh occurs, the session no longer...